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Policies and information

Refund Policy

Last updated: May 16, 2026 (Effective date)

On this page
  1. 1. Refund policy by payment channel
  2. 2. Refund procedure (Stripe)
  3. 3. Refunds not available
  4. 4. Outages caused by us
  5. 5. Consumer dispute resolution
  6. 6. Contact

This Refund Policy is drafted in compliance with the Republic of Korea's Act on Consumer Protection in Electronic Commerce and the Framework Act on Consumers. It supplements Section 5 (Cancellation and Refunds) of our Terms of Service.

  • Monthly plan: full refund within 7 days of the initial charge, provided you have not substantially used paid features.
  • Annual plan: full refund within 14 days of the initial charge, same conditions.
  • After the window: refunds for the remaining term are generally not available (pro-rated refund for outages caused by us).
  • Auto-renewal: refund requests within 7 days of renewal will be reviewed; partial refund based on usage.
  • Refunds are processed directly by Apple under its policy.
  • Request a refund at https://reportaproblem.apple.com.
  • Servan has no authority over Apple-processed refunds; the decision is Apple's.
  • Refunds follow Google Play's policy.
  • Within 48 hours of purchase: self-service refund via Google Play app or https://play.google.com/store/account/orders.
  • After 48 hours: contact us, and we will request the refund from Google. Google makes the final decision.
  • Step 1: email support@tyrannoapartment.com with your account email, transaction ID, and reason.
  • Step 2: we acknowledge receipt within 3 business days.
  • Step 3: we evaluate eligibility within 7 business days.
  • Step 4: if approved, we refund to your original payment method (card refunds typically clear in 3–7 business days, depending on the issuing bank).
  • Step 5: you receive a refund confirmation email.
  • The refund window (7 days monthly / 14 days annual) has elapsed after digital-content delivery commenced.
  • Your account was suspended/terminated for violating the Terms or AUP.
  • For Apple/Google IAP, the platform has declined the refund.
  • You have already used a substantial portion of your paid quota (typically 50% or more) at the time of the request.

If the Service is unavailable for more than 24 consecutive hours due to a fault on our side, you may request a pro-rated refund for the affected period. If an SLA is included in your contract, the SLA takes precedence.

If a dispute arises, you may seek mediation from:

  • Korea Consumer Agency: ccn.go.kr / 1372
  • Electronic Transactions Dispute Mediation Committee: ecmc.or.kr
  • Seoul Central District Court (exclusive jurisdiction)

Email: support@tyrannoapartment.com

We aim to respond within 7 business days.

Note: This document is provided as general guidance. For specific legal advice, please consult a qualified attorney.

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